Refund policy

Cancellation

If you cancel your order prior to delivery we may charge you £45.00 (£150 for large items) to cover costs incurred by us. As soon as you place an order on our website, our systems automatically book and pay for the courier. This amount will be deducted from your refund to cover these costs.

If you wish to return an item after delivery due to change of mind, you will be liable for all return costs. Items must be returned in the original packaging, therefore it is important to retain all packaging until you have inspected the item. Change of mind returns will only be accepted in-line with applicable UK Consumer Law.

Damages

When your item is delivered please ensure you open the packaging with care. In the event that you need to return an item the packaging needs to be resealable and the item in a resalable condition.

Please inspect your order upon delivery and contact us immediately if the item is damaged. We regret that we are unable to assist with any damage claims that have not been reported within 24 hours of delivery. You can contact us via the Contact Us page or Live Chat.

Refunds
Once your item has been returned to us and inspected, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund back to your account.

Our products are hand-made from solid wood, hence variation in size, colour, finish, texture, natural grain pattern, knots, movement of timber, etc. are an integral part of the way products are naturally made and promoted. We strongly recommend that you have made yourself fully aware about the nature of our offered hand-made solid wood products to avoid any disenchantment at a later stage. We regret we will not treat any of the above or below variations as defects, as these are natural occurrences.

The below attributes are considered as part and parcel of our Handmade products and will not be considered as damages/defects. This is not an exhaustive list.

  • Different shades of wood or finish.
  • Slight design difference from picture – example the carving is not exactly the same as the published picture.
  • Small filler marks – as long as the extent of filler does not cover a high percentage of the piece.
  • Dimension differences – within acceptable levels. This applies to positioning of shelf or product height etc. and not just overall dimensions.
  • Two pieces not being exactly the same – as each piece is individually handcrafted, no two pieces will be exactly the same.
  • Fabric orientation – where the pictures on fabrics are not in exactly the same locations as on the photographs
  • Fabric colour different to picture – down to the difficulty in colour rendition of various computers
  • Gap around the drawers and doors to give room for change in temperature.
  • In Painted and screen printed items, a minor off-touch as the entire process is manually done and is not machine generated and variations do happen due to wood surface or otherwise.

By continuing to place on order via our website, you are acknowledging and agreeing to the above.